Charter of services

Dear Guest, we welcome you and provide you with some information to help you learn more about our homes and to immerse yourself in our atmosphere.

Contractual conditions
For direct bookings, at the time of booking, a deposit of 30% of the total price is usually required and the balance on arrival / departure.
For bookings through agencies or portals, the above conditions may vary depending on the offers applied by the agencies / portals.

Check-in and check-out
Normally the check-in time is from 16.00 to 19.00, but we kindly ask you to inform us in advance the time of your arrival to get organized better.
Check-out is before 10.00.

Rules of conduct
- please keep the gate closed, at least at night;
- garbage containers are located just beyond the house of the source, please use them to avoid leaving the waste inside the houses;
- asks for the utmost respect for peace, relaxation, privacy, rest, both day and night and the spaces of the other guests of the houses, avoiding screams and shouting, even your children. The observance of this primary rule is strongly recommended, especially within houses and in the pool area;
- we ask you to respect the environments, equipment and furnishings that are in the structure;
- it is forbidden to smoke inside the rooms;
- we ask you to be respectful of the garden;
- we ask you to reduce waste to a minimum, in particular electricity, gas and water, which is a precious commodity;
- you are requested to keep your personal belongings and values ​​correctly, this property is not responsible for theft and / or subtraction.

The pool
The pool is an outdoor pool fed with water that flows from our mountains, which is at room temperature and therefore is subject to seasonal opening only.
Indicatively it is open from May to September, but the precise days from which and up to which it is open may vary every year, depending on weather conditions.
We suggest, therefore, if you intend to stay in the months of May and September and if your pool is an essential requirement for the success of your holiday, please contact us before booking for have confirmation of the exact opening and / or closing dates of the pool. We would be very sorry if you found the pool closed on arrival because we could not open it because of the bad weather!
You will be able to enter the swimming pool every day at the time indicated in the regulations, which is posted on entry.
The entrance to the pool involves the acceptance of the regulation, which aims to ensure all guests a safe and relaxing bath.

Services
Each unit is equipped with room / s, living room / s, bathroom / s, with shower, outdoor area with table and chairs, wi-fi, hairdryer, initial supply of towels, bed, table and kitchen towels, toaster, moka, crockery, cutlery, glasses and pots.

Other services
Laundry room with washing machine, ironing board, iron, and drying rack;
games for children;
first aid kit;
bicycles;
table tennis;
barbecue;
parking inside the building, but not guarded.

Essential services in the surroundings
2 km - CHIAVERETTO : Bar / Food / Typical Tuscan restaurant and bus stop;
4 km - CHIASSA SUPERIORE : Bar / Food / Hot Table / Pizzeria / Oven / Butcher / Fruit and vegetable shop / clothing store
6 km - PONTE ALLA CHIASSA : Bar / Bakery / Pizzeria / Pharmacy / Bank;
15 km - AREZZO: San Donato Hospital / all shops

Emergency telephone numbers
118 Health Emergency;
115 Firefighters;
113 Carabinieri;
112 Police.

We thank you for paying attention to this important document and we wish you a wonderful holiday in Tuscany!